ProductSolutionsTradesPricingArticlesContact Log in Start free trial

For tile and stone subcontractors

Tile and stone software for the trade that inherits everyone else’s tolerances.

You do not get to choose your substrate. The concrete sub poured to a spec that was good enough for concrete, and large-format tile needs it flatter than that. The waterproofer may or may not have been in your scope. The architect drew a continuous floor and the industry movement-joint guidelines usually want a joint in it. Every one of those is settled after you are already the low bidder, and every one of them is grinding, floating or arguing that nobody priced. SubMark makes you ask the four questions before layout, then records the areas you were released, the hours you spent on somebody else’s slab, and the chipped tile that appeared after the plumber set the fixtures. One system, office to field — and the field is free.

Start free trial

14-day free trial, no card needed. Sign up from here and tile and stone is already selected when you pick your trade. See pricing →

  • Substrate flatness and waterproofing scope settled before layout
  • Floor prep and self-leveler logged as the extra it is
  • Chipped and cracked tile priced as repair, not punch

What actually goes wrong on a commercial tile job.

You bid a floor and inherit a slab nobody ground.

The pack’s second pre-construction question asks you to confirm substrate flatness and waterproofing, and who provides them, because that one answer can be a third of your labor. A concrete finisher hits a tolerance written for concrete. Large-format tile and stone want a flatter plane than that, and the gap is made up with grinding, patching or self-leveling underlayment by the bag. If the specification says the floor shall be prepared to receive tile and nobody wrote down who prepares it, the trade standing on the floor on day one is you. Settle it in writing, before layout, or price the prep as an allowance and say so in the bid.

Waterproofing is either your 10% or your warranty claim.

The pack opens waterproofing as its own 10% schedule-of-values line, with Waterproof Membrane in the material list and Waterproof as one of the five work types — because on a commercial job it is a real scope, not a detail. In a hospital, a hotel or a restaurant the restrooms, showers and food-service floors typically get membrane, and many specifications call for a flood test before tile goes on. The question is whether that membrane is yours or the waterproofing sub’s. Both answers are normal. What is not survivable is both of you assuming the other one has it, discovering that at the flood test, and then owning the failure because your tile is on top of it.

Movement joints are in the standard, off the drawing, and on your warranty.

The pack’s third question is confirming the layout, movement joints and transitions with the GC. The TCNA Handbook’s EJ171 movement-joint guidelines generally call for joints in large fields at set intervals, at perimeters and changes of plane, and where tile meets a different material — and the project specification, where it says more, governs. Architects draw an unbroken field of tile because that is what the owner bought. Leave the joints out and the floor tents, usually in the second summer, usually in the biggest open area, and it is a warranty claim with your name on it. Put them in without approval and you are in a meeting about appearance. The only cheap version of this conversation is the one that happens before the first tile is set, with the answer written down.

The mockup is built, rejected and rebuilt, and it is almost never paid.

Commercial specifications ask for a mockup or control sample so the owner and the architect can approve tile, grout color, joint width and pattern before production starts. That is reasonable. What it means for you is a crew, a cart of material and a day on site, weeks ahead of production, followed by a wait for comment, often followed by a second one in a different grout. Two mobilizations and two days of a setter’s time have been spent and the schedule of values has no line for any of it. It belongs on the contract as submittals and mockups, earned before production, which is where the pack’s own pre-construction item about approved tile, setting material and grout selections is pointing.

Material is 40% of your contract, it is a dye-lot product, and it lands early.

The pack opens the builder with material at 40% — the single biggest line. Tile and stone are batch products: run short and the replacement lot does not match, so you buy the overage up front and store it. Imported stone and specified porcelain carry long leads, which means the buy is released against a building that will not be ready for months. Then your pallets live in a shell that is not dry, which is what the pack’s fourth pre-construction question is about. Get the stored-material terms in writing with the storage condition named, because at 40% of contract value this is the line your cash flow actually turns on.

Natural stone is a different business your contract prices as tile.

Natural Stone and Sealer are in the pack’s material list next to tile, thinset and grout, and that is about right for how the contract treats them — as one scope. They are not one scope. Stone is dry-laid and sequenced for vein match, cut to a slab layout rather than a tile count, set by people who are paid more, and then honed, filled and sealed on a schedule that continues after the job is handed over. A stone lobby and a porcelain corridor billed off one line called Set is a rate average that quietly moves money from the stone to the tile.

Your finished floor is the last trade’s workbench.

Tile in a commercial restroom goes in before the plumber sets the fixtures and before the toilet partitions land. Tile in a corridor goes in before the last of the ceiling and the light trim. Each of those trades works off your finished floor, and some of them chip it, scratch it, drop a fitting on it or cover it with something that stains the grout. By the punch walk there is a list of cracked and marked tile that was sound when you left, and the default assumption is that the tile sub replaces it. Priced as punch, that is free labor on somebody else’s damage.

Thinset and grout cure to a temperature, and nobody schedules weather.

The pack’s fourth pre-construction question is the dry, conditioned work window you need, which is a polite way of describing the most common cause of a failed installation. Setting materials have a temperature range and a cure time. A shell with no permanent heat in February, or a slab still giving up moisture, produces a floor that debonds months later. The GC needs the floor to hit a date. If you are directed to set anyway, that direction is the single most valuable thing you can have on paper, dated, with a photograph of the conditions.

Before you mobilize

The 4 things tile and stone subs settle with the GC before mobilizing.

What is approved, where your scope stops, what has to be true before you start, and how you get at the work. Every one of them turns into a change order three weeks in if nobody writes the answer down — and the answer is worth nothing if it only lives in one PM’s inbox.

In the pack

Switch on Pre-Construction Review and these 4 questions are already the list, worded the way tile and stone subs ask them.

  • Confirm the approved tile, setting material and grout selections
  • Confirm substrate flatness and waterproofing, and who provides them
  • Confirm the layout, movement joints and transitions with the GC
  • Confirm the dry, conditioned work window we need

Tick them off job by job, with your own note on each. The note is your answer — the pack ships the question and leaves the answer to you.

Pre-Construction Review is an opt-in module — it is not one of the eight switched on at setup. Turn it on in Settings and the list is already there in tile and stone terms, with no upgrade and no setup call. Edit it once and it applies to every job; the tick and the note stay with the job it was asked on. See every module →

The tile job, takeoff to the sealer.

Your job is a short, dense production run bracketed by two long arguments about scope — one before you start and one after you finish. This is how it runs and what carries each stage in SubMark; the pack’s own phase list is below.

  1. 01 Bid & takeoff by area

    Square feet of each tile and stone type off the finish plans and the room finish schedule, the linear feet of base, trim and transition, the waterproofing area, and the wet rooms priced separately — each at its own rate, because a 2-inch mosaic shower floor and a large-format corridor are not the same work.

    Bid Board, Plans & Drawings with deep zoom, Takeoff, Estimating & Proposals

  2. 02 Submittals, samples & mockup

    Product data for tile, stone, setting materials, membrane, grout and sealer, the slip-resistance and rating documentation, the control samples, and the mockup the owner has to walk before production starts.

    Submittals with a material library, cover sheets and merged PDF export

  3. 03 Scope boundaries: substrate, membrane & joints

    Written answers to the three questions that decide whether this job makes money: who prepares the substrate and to what tolerance, whose scope the waterproofing is, and where the movement joints and transitions go.

    Pre-Construction Review — a switch in Settings, carrying the pack’s own four items

  4. 04 Surface prep

    Grinding the high spots, floating the low ones, patching and self-leveling until the plane is inside the tolerance the tile needs. The work that was either in your bid or in your change order, decided above.

    Daily Labor Logs with the area, the phase and photos of the slab as you found it, filed under the job and the date

  5. 05 Waterproofing

    Membrane in the wet areas, the preformed corners and drains, the cure, and the flood test somebody has to witness and sign.

    Daily Labor Logs with photos as the record of coverage before tile covers it, Change Events if the scope turned out not to be yours

  6. 06 Layout

    Centering the field to the room rather than the drawing, setting the pattern off the sightline the owner walks in from, and placing the cuts where nobody looks. One wrong decision here is a room reset.

    Daily Labor Logs with each work area and its phase, Plans & Drawings for the approved finish plan

  7. 07 Setting

    The productive phase, area by area, in whatever order the GC releases, with a crew that is efficient on a floor and expensive in a half room.

    Time Clock & Labor Logs feeding Job Costing, Schedule of Values & Draw Log with the wet rooms and the fields on separate lines

  8. 08 Grouting

    A different material, a different day and a different rate, in a building that other trades have started working in again.

    the pack’s own Grouting phase and Grout work type, so grout hours do not disappear into setting

  9. 09 Sealing

    Sealer on the stone and the cementitious grout, on a schedule that often puts you back in a finished building after substantial completion.

    Crew Scheduling across jobs, so a half-day sealing return on a closed-out job is a scheduled visit rather than a favor

  10. 10 Punch, damage & closeout

    Replacing what other trades broke, cleaning the grout haze they left, chasing the attic stock, then the closeout documents, the final draw and the retainage.

    T&M Tags e-signed on site with a PDF you can hand over, Lien Waiver Tracking, Schedule of Values & Draw Log for the final draws

Every module named above ships today; the eight below are on from day one, and the rest are a switch in Settings, not an upgrade. The full list is on the product page.

In the pack

These 7 phases load with the Tile & Stone pack the moment you pick it at setup.

They are the phase list your foremen pick from on every daily log, so the hours come back tagged to the part of the job they were spent on.

  1. 01 Surface Prep
  2. 02 Waterproofing
  3. 03 Layout
  4. 04 Setting
  5. 05 Grouting
  6. 06 Sealing
  7. 07 Punch

Rename, reorder or delete any of them in Settings — the pack is a starting point, not a cage.

A tile schedule of values with prep, membrane and the wet rooms on their own lines.

The pack opens the builder at material 40%, waterproof 10%, set 35%, grout and seal 10% and punch 5%. Two things about that are worth noticing before a pay application built in SubMark is submitted and locks it. Material is the largest single line, which is correct for this trade and makes the stored-material terms matter more to you than to most trades on the job. And there is no line at all for surface preparation — the work most likely to be disputed and most likely to be yours by default. These are the kinds of lines a commercial tile and stone schedule of values usually needs:

In the pack

Open the SOV builder on a new job and these 5 lines are already in it.

  • Material 40%
  • Waterproof 10%
  • Set 35%
  • Grout / Seal 10%
  • Punch 5%
Of contract value 100%

What most commercial tile and stone subs add

  • 01 Submittals, samples & mockup earned before production starts
  • 02 Material — tile stored-material line, dye-lot overage included
  • 03 Material — natural stone long lead, its own line, its own rate
  • 04 Material — setting materials, membrane & grout
  • 05 Surface preparation — grinding, patching & self-leveler unit price per square foot, agreed in advance
  • 06 Waterproofing — installed & flood tested a line only if the answer was yes
  • 07 Layout & movement joints
  • 08 Tile set — level 1
  • 09 Tile set — level 2 one line per floor or release area, not one for the building
  • 10 Wet rooms — restrooms, showers & food service a far higher rate per foot than open field
  • 11 Natural stone set dry-lay and vein match are not a tile rate
  • 12 Base, trim & transitions linear feet, not square feet
  • 13 Grouting
  • 14 Sealing often a return visit after substantial completion
  • 15 Punch & final cleaning your own work only
  • 16 Tile replacement for others’ damage unit price, agreed in advance
  • 17 Attic stock & closeout documents

Four things worth arguing for before the contract is signed. Get a surface-preparation line with a unit price, because the pack’s opening breakdown has none, and the tile standard’s substrate tolerance (ANSI A108.02) is usually tighter than the one the concrete was poured to — and unless the contract assigns that gap, the cost tends to end up with you. Separate the wet rooms from the open field, because a restroom with membrane, a drain, a mosaic floor and six cuts per square yard is three or four times the labor of a corridor and billing both off one line called Set averages your money away from the hard work. Get the stored-material terms in writing with the storage condition named, because material is 40% of your contract and your dye-lot overage is bought early and stored long. And price replacement of your finished tile for other trades’ damage as a unit-price line now, not as punch later — once the floor is down it is the workbench for every trade that follows, and a contract that calls that punch is a contract that calls it free.

That longer list is an illustration, not a template — your SOV is negotiated with your GC. SubMark gives you the SOV to build, and tracks every draw, retainage amount and payment against it. It is your record of the job, not a replacement for the GC’s billing system — you submit the draw the way each GC requires and log it here.

Inside SubMark

One calendar for every crew on every job.

A setting crew on level two, a grout crew back in the level-one restrooms that were finally released, and one setter returning to a job that closed out last month to seal a stone lobby. SubMark schedules every worker in one calendar and flags the double-booking before a crew is on the wrong floor.

A week of crew scheduling in SubMark, with one worker flagged for a double-booking on Wednesday, a '1 conflict' warning in the toolbar, and per-day worker capacity bars underneath

On from day one, in every trade’s setup.

Nothing is paywalled by tier. These eight are switched on in every one of the 29 trade packs, tile and stone included, from the moment you finish setup.

T&M Tags

Field tickets priced off your own rate lists and signed by the GC on the spot.

Change Events

The field logs a scope change with photos the day it happens, then it converts to a CO.

Draw Calendar

Every GC’s billing cutoff and submission method in one calendar, with reminders.

Submittals

Submittal packages with a material library, cover sheets and merged PDF export.

Daily Labor Logs

Weather, narrative, labor, materials and photos, with a submit-and-review workflow.

Timesheets

Weekly rollups with worker signatures and supervisor approval, plus a payroll summary export.

Where Workers Are

A live view of which workers are on which job today.

Safety

Toolbox talks, inspections, incidents, and certification and COI tracking with expiry dates.

Pick Tile & Stone at setup and SubMark loads the pack: the phase list your foremen pick from — Surface Prep, Waterproofing, Layout, Setting, Grouting, Sealing and Punch, which is your whole job in seven phases and, unusually, puts prep and membrane in front of layout where they belong; work types for demo, waterproof, set, grout and seal, so a day of grinding is not logged as setting; worker types for Foreman, Tile Setter and Helper; a material list built around tile, natural stone, thinset, grout, waterproof membrane, backer board, sealer and trim or edge profiles; project statuses that run Pre-Construction, Set, Grout, Punch, Complete; and a schedule-of-values breakdown weighted material, waterproof, set, grout and seal, and punch. One thing to change at setup: this pack opens on the residential project-type list — single-family, custom home, townhome and remodel — rather than the commercial one. The commercial types are in the pack under its commercial segment, so office TI, retail, healthcare, industrial and hospitality are a setting away rather than something you have to type in. The pack also writes four pre-construction review items in your trade’s terms: the approved tile, setting material and grout selections; substrate flatness and waterproofing, and who provides them; the layout, movement joints and transitions, agreed with the GC; and the dry, conditioned work window you need — waiting for the day you switch that module on, because the pre-construction review is one of the switches in Settings rather than one of the eight that are on from day one. Area is the word this pack uses for a unit of work, and once you switch Area Tracking on in Settings it becomes one. Anything the pack gets wrong, you change in Settings.

The worker types are already there too — Foreman, Tile Setter and Helper — on every worker record and on every daily labor log. The only thing left to enter is your own rates.

Questions

Tile & Stone subcontractors ask us these.

The slab is out of tolerance. How do we get paid to fix it?

By establishing the condition before you touch it, on the day, with a photograph. The pack’s second pre-construction item — substrate flatness and waterproofing, and who provides them — is there to make you ask before the bid is a contract. Once you are on site, a daily log with the area, the phase, the hours and photos of the slab as you found it is what turns grinding into a change request instead of absorbed labor. If the GC directs you to proceed and sort the money out later, that is a change event logged in the field the day it is said, with photos, carried forward into a priced change request. SubMark records it; it does not win the argument for you. What it prevents is the version where the only record is two people remembering differently in month nine.

Can we bill the wet rooms at a different rate from the open field?

Only if the schedule of values has the lines, and the pack’s opening breakdown does not — it has one line called Set for the whole job. That is the first thing to fix. A restroom with membrane, a floor drain, a mosaic and a cut at every fixture is several times the labor per square foot of a large-format corridor, and one averaged line is how that difference quietly goes to the GC. Split the wet rooms out, and split setting by floor or release area while you are there. SubMark holds the schedule of values and logs each draw you submit against it, with what you billed, what you were paid and the retainage withheld on each draw. It does not negotiate the breakdown for you, and the schedule of values locks once a pay application built in SubMark is submitted — a draft one leaves it open — so the structure has to be right before that.

Who owns the waterproofing?

SubMark cannot settle that, and software that claims it can is selling something. What it does is make sure the question gets asked before anybody is standing on a slab: switch on Pre-Construction Review and the pack’s second item is already on the list for every job, with somewhere to write the answer. The list is tenant-wide, so you edit it once and it applies to every project, while the tick and the note stay with the job. Two minutes, on the question that otherwise gets answered at a failed flood test with your tile already on top of the membrane.

Other trades chipped and stained our finished floor. How does that get paid?

By pricing it as repair when it is found rather than absorbing it at punch. The daily log entry with the photograph establishes that an area was complete and sound when you left it, so the cracked tile by the fixture and the stained grout under the lift are somebody else’s. From there the office prices a T&M tag off your own rate list and the GC’s superintendent e-signs it on site, with a document preview and a PDF you can download and hand over or email the same day. It also belongs on its own schedule-of-values line as a unit price agreed before anybody needs it, because the alternative is negotiating a price while the owner is waiting to move in.

We were told to set tile in a building with no heat. What do we do?

Log it, in writing, on the day, before you set. The pack’s fourth pre-construction item is the dry, conditioned work window you need, so the condition is already a question you asked rather than an excuse you found. A daily log with the date, the areas, the conditions and photographs is the difference between a debonding claim you defend and one you absorb. If the direction to proceed came from the GC, that is a change event on the day it was given — the field logs it with photos and it carries forward. SubMark holds the record; it does not certify the work, and it will not tell you whether to set.

Can we see labor by prep versus setting versus grout?

With Area Tracking switched on in Settings, yes — it is not on by default. With it on, your surface prep, waterproofing, setting, grouting and sealing hours stay distinct, and you get budget against actual per phase while there are still floors left to set, which is the only time the number is useful. Left off, job costing is per job and grouped by cost type — labor, crew lump sum, materials invoiced, materials committed, QuickBooks costs and subcontractors — against your budget lines. Installed quantities are not tracked either way, so square feet per man-hour comes from your own takeoff put next to those hours. Worth knowing: hours on a T&M tag do not feed job-costing actuals, so extra work billed on tags is tracked as revenue rather than cost.

How do we handle the mockup, which nobody wants to pay for?

Put it on the contract before you build it. The mockup is a submittal deliverable, so it belongs on the schedule of values with the submittals and samples, earned before production starts. In SubMark it lives in Submittals with its product data and the material library, so the tile, grout and joint width that were approved are recorded somewhere other than an email thread — which matters a year later when the installed floor is questioned. The hours and the mobilizations go on a daily log like any other day of work. If you are asked for a second mockup in a different grout, that is a second mobilization and a change event, logged the day it is directed.

Does the pack understand natural stone, or just tile?

Partly, and it is worth knowing which. Natural Stone and Sealer are in the material list, and Seal is one of the five work types with Sealing as its own phase — so the sealing schedule and the stone material are both real in the pack. What the pack cannot do is price stone differently from tile on your contract: that is your schedule of values, and it should carry stone setting on its own line, because dry-lay, vein match and slab layout are a different rate from a tile count. Fabrication of stone treads, thresholds and curbs usually belongs with your purchase orders rather than your labor.

Do we have to stop using the GC’s billing portal?

No. Keep submitting through whatever portal, template or email each GC requires. SubMark is where the schedule of values lives — prep as a unit price, the wet rooms split from the field, stone on its own line, replacement priced in advance — and where every draw you submit is logged against it. When a change order is approved it adds its own line to the schedule of values, so the contract value you are billing against stays current without anybody retyping it. Procore, Textura and GCPay are recorded as the submission method on a job; nothing is sent on your behalf. SubMark is not a document generator.

Does it connect to QuickBooks?

Yes. Connect QuickBooks Online once and bills and purchases pull into job costing — hourly, if you switch auto-pull on — so a pallet of porcelain and a stone crate sit against the job they were delivered to. Draws go across as QuickBooks invoices and POs as purchase orders, one at a time with a click. For your trade the habit worth keeping is a purchase order per material release, because your tile is ordered long before it is set and committed cost is the only thing that shows that against the budget before the supplier invoices you. A coverage meter shows how much of the cost pulled from QuickBooks is coded to a job at all; it is company-wide rather than per job.

Do my field crews cost extra?

No. Field users are free and unlimited, and so are the subs you invite into a job. You pay one company subscription: $249 a month with your first 3 office users included, then $39 a month each. The whole breakdown is on the pricing page.

See it on a tile and stone job.

Start the trial, confirm tile and stone on the first screen, and the pack loads your phases, checklists and worker types in your own words. Or take a 30-minute walkthrough with the person who built it, on your kind of jobs, instead of a canned demo script.

Start free trial

14-day free trial, no card needed. See the whole product →

$249/mo for your company, your first 3 office users included, $39/mo each after that. Field crews are free and unlimited. See what's included →

Other trades

Electrical

Gear you pay for months before you bill it, rough-in hours that disappear, and every tenant change landing on your scope.

HVAC / Mechanical

Equipment bought a year before it is billed, shop fab the GC will not pay for, and a closeout that holds your last 10% for six months.

Plumbing

First in the ground and last out of the building — with a quarter of the contract value stuck behind the finish trades.

Drywall & Framing

A third to half the contract spent on board before anything is hung, five finish passes nobody can measure, and three punch walks and a clean-up that are all on you.

Concrete

Pour days that cannot move, ready-mix invoices you reconcile weeks later, and forms that are capital cycling across placements.

Fire Sprinkler

Weeks of hydraulic engineering before you can bill a dollar, and every phase gated behind an inspection you do not schedule.

Glazing & Glass

Custom material you cannot order until you field measure, cannot return once you do, and cannot bill until a water test passes.

Roofing

A tear-off that owns the building until dry-in, rotten deck nobody bid, and a warranty package standing between you and retainage.

Low voltage

Drop counts that move with every furniture plan, cable sitting in a locked IDF for months, and a final 10% that waits on a test report.

Fire alarm

A quarter of the contract behind an acceptance test you do not schedule, retests you never bill, and device counts that move all year.

Painting

The last trade on the schedule, four return trips for other people’s damage, and prep bid against a wall nobody left you.

Flooring

A slab that fails its moisture test, prep bid against a flatness spec nobody hit, and a whole building’s material stored for months.

Masonry

Scaffold that is capital, grout lifts gated by an inspector, and a mock-up panel holding up the whole brick order.

Structural & Misc Steel

Two thirds of the contract is detailing, mill material and shop work, earned before a single piece is erected, and the last five percent is a handrail holding your retainage.

Wood Framing

Fourteen buildings billed as one percentage, a lumber package that is 40% of the contract before a wall goes up, and blocking you owe six other trades that nobody drew.

Excavation & Sitework

The only schedule of values on this site that opens without a single line for product you buy: your contract is production, billed against quantities somebody else surveyed.

Waterproofing

Work that is buried within a week of going in, blamed for every drop of water for the next ten years, and finished with sealants months after everyone forgot you were on the job.

Doors, Frames & Hardware

Half the contract is product you buy months early, and the last three openings out of four hundred hold your punch, your final draw and your retainage.

Demolition

A scope nobody can see until you open the wall, extra work that leaves in the dumpster before anyone prices it, and retainage held for a year after you demobilized.

Insulation

A four-day window between rough-in inspection and board that nobody protects, half the contract sitting in material you staged weeks early, and firestopping everyone assumed was yours.

EIFS / Stucco / Plaster

A schedule set by cure time that nobody believes, a weather barrier you bury on day two and get blamed for in year three, and joints drawn by somebody else that crack on your wall.

Acoustical Ceilings (ACT)

Grid that cannot start until every trade above the ceiling is finished, tile that drops in the last three weeks of a two-year job, and a finished ceiling the whole building then uses as an access hatch.

Paving & Asphalt

Material with a clock on it and a crew on the clock whether you place or not, a subgrade somebody else owns, and six months of construction traffic on the binder course you have to warrant.

Millwork & Casework

Half your contract earned in your own shop before anything reaches the site, built to a drawing of walls somebody else framed, with the furnish-and-install line drawn in a meeting you were not in.

All trades

SubMark ships a setup pack for 29 commercial trades. See the full list.